The current Housing Quality Standards inspection requirements will be transitioning on January 1, 2025 to the National Standard for the Physical Inspection of Real Estate (NSPIRE). To learn more about the NSPIRE requirements for your rental property, please click HERE.
Effective December 29, 2024 all smoke detectors must be either hard-wired or sealed, as required under the Consolidated Appropriations Act, 2023
The Section 8 Housing Choice Voucher (HCV) Program enables the lowest income households in New York State to rent or purchase decent, safe housing in the private housing market by providing rental and homeownership assistance. The program also provides assistance to senior citizens and disabled persons on fixed incomes, displaced families, and homeless individuals with disabilities.
The program, which operates under regulations by the U.S. Department of Housing and Urban Development , provides Housing Choice Vouchers to eligible households that remains with the household as long as it remains eligible, even if the voucher holder changes residence.
Families interested in applying for the HCV Program must obtain an application from the local Public Housing Authority (PHA).
Landlords: for more information on the HCV program, please watch this informative video from HUD.
6. I know my password but still can’t log in. What can I do?
You can find a list of NY.gov FAQs here. The NY.gov IT Help Desk can be
reached by telephone at 844-891-1786, or you can also email Emphasys at
7. How can I find information about my tenants?
Log in first, and then click on the "Landlord Portal" link to the left. Select the
action button entitled “Landlord Portal” and then “My Families”. Clicking on
the View Details button will provide you with additional information, such as
the assigned Caseworker.
8. How can I find information about the rented units?
Log in first, and then click on the "Landlord Portal" link to the left. Select the
action button entitled “My Units”. Clicking on the View Details button will
provide you with additional information such as Resident and Unit
9. How can I find information about my HAP payments?
Log in first, and then click on the "Landlord Portal" link to the left. Select the
action button entitled “My Payments”. Clicking on the View Details button will
provide you with detailed payment information.
10. How can I review my own profile information?
Log in first, and then click on the "My Profile" link to the left. You will see
general contact information associated with your user profile on Landlord
Portal. For your protection, changes to your information cannot be made
11. How can I find information about my tenant’s payment holds or
abatements?
Log in first, and then click on the "Landlord Portal" link to the left. Select the
action button entitled “Holds and Abatements”.
The list can be sorted by unit address, type (Unit or Abatement) or status
(Open or Closed) by clicking on the down arrow of the drop-down menus.
12. Some of my tenants are missing. Why can’t I see all of them?
This occurs if you are a Management Company or a landlord with multiple
properties. To link you to all of your properties please email us at
[email protected] so we may assist you.
13. I have other questions. Who can I contact for support?
For Landlord Portal support, you may email your questions to:
